Shipping policy


Shipment Alerts

Due to new 2025 hazardous materials classifications with lithium batteries, we are no longer able to ship GameBall Thumb internationally. So, as of now, we can only ship GameBall Thumb to the United States and the United Kingdom. This does not impact our original GameBall finger model. 

 

Shipping Details

Products are shipped from two locations (United States and the United Kingdom). Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Shipping charges, and estimated delivery times, for your order will be calculated and displayed at checkout. 

You will receive a Shipment Confirmation email once your order has shipped. If your order includes tracking, it will be provided at this time. The tracking number will be active within 24 hours. Delivery delays can occasionally occur. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

We currently offer shipping to the following countries for our original GameBall:

  • United Kingdom (Includes VAT if the order is under £135)
  • United States (Sales tax for CA, NV and IL)
  • Canada - Delivered Duty Paid (DDP)
  • European Union - Delivered Duty Paid (DDP)

We currently offer shipping to the following countries for our GameBall Thumb:

  • United Kingdom (Includes VAT if the order is under £135)
  • United States (Sales tax for CA, NV and IL)


Customs, Duties and Taxes

Please note, all orders not in US Dollars are subject to a small currency exchange fee. This is added automatically and may very by region.


United Kingdom

Orders within the United Kingdom will be subject to UK VAT (Value Added Tax). VAT will not be applied to orders over £135. We do not offer local pickup at this time.

United States

Orders within the United States may be subject to local state sales tax. If this tax is required, it will be included at checkout.

Canada

Orders within Canada will now be shipped as DDP (Delivered Duty Paid) and GST and duties will be charged at checkout. This will avoid the unknown charges that pop up when shipping from the USA. This should be cheaper and faster for most customers. The cost for shipping your order depends on your location and the size of your order.

European Union

Shipments into the EU will now be shipped as DDP (Delivered Duty Paid) and VAT and duties will be charged at checkout. This will avoid the unknown charges that pop up when shipping from the UK to the EU. This should be cheaper and faster for most customers. The cost for shipping your order depends on your location and the size of your order. 

Why do I pay duties and taxes?

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good's value below which no duties apply (AKA "de minimis" value). In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported. 


Problems with my order

If you haven’t received your order after 4 business days of your estimated delivery date, please contact us at support@gamingtrackball.com with your name and order number, and we will look into it for you. If your product was damaged or lost during shipping we may ask you to file a claim directly with the shipment carrier. For products received damaged, please save all packaging materials and damaged goods.

x