Support
Common troubleshooting steps:
- Unplug and replug your GameBall trackball
- Reboot your computer
- Test GameBall on another USB port
- Test GameBall on another computer
- Remove the ball and clean the area around the bearings of dirt and debris
- Ensure you have the latest USB drivers loaded on your computer
- Plug your GameBall directly into your motherboard. Older/slower KVM switches, hubs or extensions can cause issues.
- Update your PC with the latest system updates
- Original GameBall: Make sure GameBall is set to the correct handedness
- GameBall Thumb: Make sure your unit is fully charged
| If you haven't already, watch the "Getting Started" video for your GameBall. The videos cover the basics, system settings, maintenance, advanced options and support. |
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Click the icon to the left if you need help with any orders or shipping issues. |
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Click the icon to the left for details with any refunds or warranty issues. |
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Click the icon to the left, to view the GameBall user manuals. |
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For any technical issues, please email us at support@gamingtrackball.com. Please detail your issue as best you can, include your operating system & version, model number, and order number. |
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3rd party software links: X-Mouse (Remap buttons) |
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Firmware: Our latest firmware (1.7.3) is now available. You can download the instructions here. This includes the new "lock" feature. |
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GameBall Thumb USB dongle pairing software. If you need to pair your GameBall Thumb with a new USB dongle, click below: |
