Support

Common troubleshooting steps: 

  • Unplug and replug your GameBall trackball
  • Reboot your computer
  • Test GameBall on another USB port
  • Test GameBall on another computer
  • Make sure GameBall  is set to the correct handedness
  • Remove the ball and clean the area around the bearings of dirt and debris
  • Ensure you have the latest USB drivers loaded on your computer
  • Update your PC with the latest system updates

 

If you haven't already, watch this video. This "Getting Started" video provides a detailed overview of the GameBall trackball. The video covers the basics, system settings, maintenance, advanced options and support.

Click the icon to the left if you need help with any orders or shipping issues.

Click the icon to the left for details with any refunds or warranty issues.
Click the icon to the left, to view the GameBall quick start guide.
For any technical issues, please email us at support@gamingtrackball.com. Please detail your issue as best you can, include your operating system & version, model number, and order number.
3rd party software links:
X-Mouse (Remap buttons)
Raw Accel (Better Windows acceleration)
MOS (Improved MacOS scrolling)

Programs are not directly supported by GameBall.

 

Boot issue: A few people have reported problems getting GameBall to initialize after boot up or from hibernation. The only fix seems to be to unplug and re-plug the device. Please contact support for the firmware fix if you are experiencing this issue: support@gamingtrackball.com

Firmware updates coming soon.